Solqavia™ focuses on thoughtfully designed products for modern home and everyday living. Our collection may include decorative home accessories, organization solutions, ambient lighting and aroma products, planters, and other functional lifestyle pieces.

We look for products that balance practical everyday use with a calm, refined aesthetic so they can fit naturally into a variety of home environments.

Product-specific information is provided on the individual product page whenever applicable. Please review the description, features, dimensions, materials, included components, and care information before placing your order.

Because different Solqavia™ products may use different materials or electronic components, care and operating instructions can vary by item.

We aim to represent our products as accurately as reasonably possible. However, slight differences in color or appearance can occur because of screen settings, lighting, photography, materials, and normal manufacturing variation.

For products made with ceramic, stone-like finishes, wood-style details, glass, or other visually varied materials, minor differences can be part of the individual appearance of the item.

After a successful order is placed, an order confirmation is normally sent to the email address provided during checkout.

Please make sure your email address and delivery information are entered correctly. If you do not see the confirmation, check your spam or junk folder before contacting customer support.

Please allow 2–4 business days for normal order processing, which may include order review, preparation, quality checks, and packaging before shipment.

During holidays or other high-volume periods, processing may take up to 5 business days.

Our current standard shipping fee is $5.99 per order.

Any applicable shipping charge will be shown during checkout before you complete your purchase.

Estimated delivery times after processing are:

United States: approximately 10–15 business days

Canada / United Kingdom / Australia: approximately 11–16 business days

Other supported international destinations: approximately 15–20 business days

These are estimated transit windows rather than guaranteed delivery dates. Carrier conditions, customs procedures, holidays, weather, and destination circumstances may affect delivery.

Yes. Once an eligible order has shipped, a shipping confirmation email containing available tracking information will normally be sent to the email address associated with your order.

Tracking information can take approximately 1–3 business days after shipment to begin displaying carrier updates.

Depending on product availability, inventory location, and destination, orders may be fulfilled through manufacturing partners or fulfillment facilities supporting our store.

As a result, the shipping origin may differ between products or orders. The business address shown on this website should not be assumed to be the shipping or return warehouse for every order.

If you need to request a cancellation or correct shipping information, please contact us at service@solqavia.com within 12 hours of placing your order.

We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed once fulfillment or shipment preparation has begun.

The payment methods currently available for your order will be displayed during checkout. Depending on availability, these may include supported credit or debit card options and PayPal.

Please rely on the checkout page for the payment methods available for your specific transaction.

We may offer shipping to supported international destinations. Available delivery options are determined during checkout based on the shipping destination and current fulfillment availability.

International shipments may be subject to customs, import duties, taxes, or other destination-country requirements. Where applicable, these charges may be the customer's responsibility unless otherwise stated at checkout.

Eligible products may be returned within 30 calendar days after delivery.

Returned products should generally remain unused, undamaged, and in their original condition and packaging, together with the applicable accessories and proof of purchase.

Please review our full Return & Refund Policy before sending an item back.

Start by emailing service@solqavia.com .

Please include your order number, the item you would like to return, the reason for the request, and photographs or other relevant information when the request concerns damage, defects, or an incorrect item.

Please do not send returns directly to our business registration address. Once an eligible return request is approved, customer support will provide the appropriate return warehouse address and return instructions.

Return-shipping responsibility depends on the reason for the return.

For preference-based returns, such as changing your mind, return shipping costs may be the customer's responsibility.

If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, contact us first. We will review the issue and provide an appropriate replacement, refund, or return solution without requiring you to bear costs caused by our error, where applicable.

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact service@solqavia.com as soon as reasonably possible.

Include your order number and clear photographs of the item, packaging, and issue where relevant. This helps our support team review the situation and determine an appropriate solution.

If tracking has not updated for an unusual period or your package has not arrived within the expected delivery window, contact us with your order number and available tracking information.

Our team can review the shipment information and, where appropriate, work with the carrier or fulfillment partner to investigate the issue and determine the next available resolution.

After an eligible returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds are returned to the original payment method, generally within 5–10 business days after approval. Your bank or payment provider may require additional time before the credit appears in your account.

Care requirements vary by product and material. Always follow the instructions provided with the product or on its product page.

For decorative and ceramic pieces, gentle cleaning with a soft cloth is generally preferable. Electronic or illuminated products should be kept away from inappropriate moisture unless the product is specifically designed and identified for such use.

Our customer support information is:

Email: service@solqavia.com

Phone: +86 14602965989

Business Hours: 24 Hours a Day, 7 Days a Week

For questions about an existing purchase, please include your order number so our team can identify the order more efficiently.