Personal Information We Collect

The information we collect depends on how you interact with our store and which Services you use.

Information You Provide Directly

When you place an order, use checkout, create an account where available, subscribe to communications, or contact customer support, you may provide information such as:

Information Collected Through Your Use of the Store

When you browse or interact with our website, certain technical and usage information may be collected automatically through cookies, pixels, log files, and similar technologies.

Why We Use Personal Information

Personal information may be used where reasonably necessary to operate our store and provide Services requested by customers.

Payment & Information Security

Payment transactions are processed through supported payment providers and checkout services. Solqavia™ does not intentionally store complete credit or debit card numbers on its own store servers after payment processing.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

When Information May Be Disclosed

We may disclose personal information to service providers and business partners when reasonably necessary to operate our store and provide Services.

These recipients may include payment processors, fulfillment and shipping providers, website hosting and e-commerce providers, customer-service tools, analytics providers, fraud-prevention services, professional advisers, and marketing technology providers.

We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect rights or safety, or support a legitimate business transaction such as a restructuring or transfer.

Advertising & Marketing Technologies

Where enabled on our store, advertising and analytics providers may use cookies, pixels, or similar technologies to understand interactions with our website, measure advertising performance, or help provide advertising that may be more relevant to you.

Depending on applicable U.S. state privacy law, certain disclosures of personal information for cross-context behavioral advertising may be considered a “sale,” “sharing,” or use for “targeted advertising,” even where no money is exchanged for the information.

Depending on the technologies currently enabled on our store, providers may include services operated by:

Cookies & Similar Technologies

Solqavia™ and service providers supporting our store may use cookies and related technologies to keep the website functioning, remember preferences, understand website performance, support checkout, and, where enabled, assist with advertising.

Common Cookie Categories

You can manage certain cookie settings through your browser and, where available, through privacy or cookie controls provided on our website. Blocking necessary cookies may affect some store functionality.

Shopify & E-Commerce Services

Our online store is powered by Shopify. As part of providing the e-commerce platform and related functionality, Shopify may process information about your use of our store and transactions.

Information may also be processed by other providers involved in payment, fulfillment, security, analytics, customer support, and other operational functions.

Their handling of information may also be governed by their own privacy policies and contractual obligations.

Third-Party Websites

Our website may contain links to websites or services that are operated independently from Solqavia™.

If you follow an external link, the privacy practices of that destination are governed by the third party's own policies. We encourage you to review those policies before providing personal information.

Privacy Rights & Choices

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.

These rights are subject to applicable exceptions, verification requirements, and jurisdiction-specific rules.

Global Privacy Control & Browser Signals

Some browsers and extensions provide privacy preference signals, including Global Privacy Control (GPC). Where required by applicable law and supported by our systems, we process recognized opt-out preference signals in accordance with applicable requirements.

Older “Do Not Track” browser settings do not have a single universally adopted technical or legal standard. Our response to such signals may therefore depend on applicable law and the technologies available on our store.

Children's Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the ordinary operation of our Services.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

International Data Processing

Because our store uses e-commerce, payment, fulfillment, analytics, and other service providers, personal information may be processed in countries other than the country where you live.

Where required, applicable safeguards or contractual arrangements may be used for international processing or transfers of personal information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining transaction records, resolving disputes, preventing fraud, and meeting applicable legal or accounting obligations.

Retention periods may differ depending on the type of information and the reason it was collected.

Security Incidents

If we become aware of a security incident involving personal information, we will investigate and take reasonable steps appropriate to the nature of the incident.

Where notification is legally required, affected individuals and/or relevant authorities will be notified in accordance with applicable legal requirements.

Email Communications

We may use your email address to provide order confirmations, shipping information, customer-service responses, and other transactional communications.

Where you have subscribed or where otherwise permitted, we may also send promotional messages relating to Solqavia™ products, offers, or store updates.

Marketing emails will provide an unsubscribe method. Opting out of promotional messages does not prevent us from sending necessary transactional communications relating to an order or customer-service request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, privacy practices, technology, operational requirements, or applicable law.

The current version will be posted on this page with an updated revision date. Where required by law, we will provide additional notice of material changes.