Return & Refund Policy
Company Name: Xuzhou Youweijun E-Commerce Co., Ltd.
Email: service@solqavia.com
At Solqavia™, your satisfaction is an important part of our commitment to creating a thoughtful shopping experience.
We understand that sometimes a product may not be the perfect fit. This Return & Refund Policy explains our process for returns, replacements, and refunds to help make your experience simple and clear.
1. Return Eligibility
We offer a 30-day return window, beginning from the date your order is delivered.
To qualify for a return, the following conditions must be met:
✔ The item must be returned in its original condition
✔ The product must be unused, unwashed, and free from damage
✔ Original packaging and included accessories should be retained
✔ Proof of purchase or order information must be provided
Items that do not meet these requirements may not be eligible for return.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@solqavia.com
Please include:
- Your order number
- The reason for the return
- Photos or additional details if there is an issue with the product
Once your request has been reviewed and approved, we will provide return instructions.
⚠️ Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect products before shipment, but if your order arrives with an issue, please contact us as soon as possible.
If your item is:
✨ Damaged during delivery
✨ Defective upon arrival
✨ Different from the item you ordered
Please provide photos and order details so our team can evaluate the situation and provide an appropriate solution.
Depending on the circumstances, we may offer:
- A replacement item
- A partial refund
- A full refund
4. Items Not Eligible for Return
Certain products cannot be returned for safety, hygiene, or customization reasons, including:
- Personalized or customized products
- Items that have been used, altered, or damaged after delivery
- Products without original packaging
- Clearance or final sale items
- Gift cards
Shipping fees paid during checkout are generally non-refundable.
If you are unsure whether your product qualifies for return, please contact us before submitting your request.
5. Exchanges
If you would like to exchange an item, we recommend the following process:
- Submit a return request for the original product
- Once your return is approved, place a new order for the replacement item
This allows you to receive your preferred item as quickly as possible.
6. European Union – 14-Day Withdrawal Right
For customers located in the European Union, eligible orders may be canceled or returned within 14 days of delivery without providing a specific reason.
To qualify:
✔ The item must remain unused and in original condition
✔ Original packaging must be included
✔ Proof of purchase is required
This right applies separately from our standard return policy.
7. Refund Process
Once your returned item is received and inspected, we will send you a confirmation regarding your refund status.
If approved:
✔ Refunds will be returned to your original payment method
✔ Processing may take up to 10 business days
✔ Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected timeframe, please contact us at:
8. Return Shipping Information
Before sending any return package, please contact Solqavia™ customer support to receive the correct return instructions.
Return shipments sent without prior approval may experience delays or may not be accepted.
Customer Support
For any questions regarding returns, refunds, or order concerns, please contact:
Solqavia™ Customer Support
Email: service@solqavia.com
Thank you for choosing Solqavia™.
We are committed to creating beautifully designed home products and providing a reliable shopping experience from purchase to delivery.