Return & Refund Policy
Clear Policies. Straightforward Support.
Returns Made Clear and Simple
We want you to feel comfortable ordering from Solqavia™. If something is not right with your purchase, this policy explains when a return may be requested, how to begin the process, who is responsible for return shipping, and when approved refunds are issued.
30-Day Return Window
Eligible products may be returned within 30 calendar days after delivery.
Return Authorization
Contact us before sending anything back so we can review your request and provide the correct return instructions.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.
What to Know Before Starting a Return
Please review the conditions below before sending a product back to us.
Return Window
Solqavia™ accepts eligible return requests made within 30 calendar days after the order is delivered.
Requests submitted after the applicable return period may not qualify for a standard return.
Return Eligibility
To qualify for a standard return, the product should generally be returned in the condition in which it was received.
How to Request a Return
Before returning an item, contact our customer support team at service@solqavia.com.
To help us review your request efficiently, please provide your order number, the product you would like to return, the reason for the request, and photos or videos where relevant.
After the return is approved, we will provide the appropriate return instructions and the return destination applicable to your order.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Preference-Based Returns
If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the applicable return shipping cost.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you after the issue is verified.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Include your order number and clear photos or videos showing the issue where appropriate. Our team will review the information and provide a suitable solution, which may include a replacement, refund, or return arrangement.
Items That May Not Be Returnable
Certain products may be excluded from standard returns where appropriate for safety, hygiene, customization, or product-condition reasons.
If you are unsure whether your product is eligible, contact us before sending it back.
Exchanges
If you would like a different eligible product, variation, or replacement for a preference-based return, the most straightforward approach is usually to complete the approved return first and then place a new order for the item you prefer.
If your original item is defective, damaged, or incorrect, please contact us before placing another order so our support team can review the appropriate solution.
European Union – 14-Day Withdrawal Right
Where applicable under European Union consumer law, customers receiving eligible orders in the European Union may have the right to withdraw from the purchase within 14 days without providing a reason.
Products returned under this right should generally be returned in their original condition with the original packaging and proof of purchase, subject to applicable legal exceptions.
This statutory right applies independently of our standard 30-day return policy where applicable.
Refund Process & Timing
Once an authorized return reaches the designated return location, it will be inspected to confirm its condition and eligibility.
The authorized returned item arrives at the designated return facility.
The product is reviewed against the applicable return requirements.
If approved, the refund is issued to the original payment method within 5–10 business days.
After we issue an approved refund, your bank, card issuer, or payment provider may require additional time before the credit appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact service@solqavia.com.
Original Shipping Charges
Original shipping charges paid at checkout are generally non-refundable for preference-based returns, unless otherwise required by applicable law.
If the return results from a verified damaged, defective, incorrect, or materially misdescribed item, we will provide an appropriate solution without improperly transferring the cost of our error to the customer.
Please Contact Us Before Sending a Return
Return destinations may vary depending on the product, fulfillment location, and circumstances of the return. For this reason, customers must contact our support team before mailing any product back.
Once your return request has been reviewed and approved, Solqavia™ customer support will provide the appropriate return warehouse address and return instructions.
Need Help With a Return?
Contact Solqavia™ customer support before returning your item. Please include your order number, the product involved, your reason for contacting us, and photos or videos where relevant.
service@solqavia.comAt Solqavia™, clear return information and dependable support are part of making your shopping experience feel more comfortable from purchase to after-sales care.