Shipping Policy
Clear Information Before Your Order Ships
From Our Fulfillment Network to Your Home
We want every Solqavia™ order to feel straightforward from checkout to delivery. This policy explains how orders are prepared, where they may be fulfilled, estimated transit times, shipping costs, tracking, and what to do if something unexpected happens along the way.
Order Preparation
Most orders are prepared for shipment within 2–4 business days after payment is successfully confirmed.
U.S. Delivery Estimate
Standard delivery to the United States is generally estimated at 10–15 business days after dispatch.
Shipping Fee
A standard flat shipping charge of $5.99 per order applies regardless of destination.
What to Expect After You Place an Order
The following information explains the typical journey of your Solqavia™ order, from preparation through final delivery.
Processing & Fulfillment Time
After payment has been confirmed, most Solqavia™ orders require approximately 2–4 business days for order verification, preparation, quality checks, and packaging before shipment.
During holidays, promotional events, seasonal peaks, or periods of unusually high order volume, processing may take up to 5 business days.
Shipping Fee
Solqavia™ currently charges a flat $5.99 standard shipping fee on each order, regardless of destination.
The applicable shipping charge will also be displayed during checkout before you complete your purchase.
Fulfillment & Shipping Origin
Solqavia™ works with fulfillment and supply partners to prepare and dispatch customer orders. Depending on product availability and the delivery destination, an order may be fulfilled from one of our own or partner facilities.
Because fulfillment locations can vary, your package may originate from a facility outside your country or region.
Estimated Delivery Times
Transit time varies depending on the destination, carrier network, local delivery conditions, and customs procedures where applicable.
Tracking Your Package
Once your order has been dispatched, we will send a shipping confirmation email containing available tracking information.
Tracking systems may require approximately 1–3 business days after shipment before the first carrier update becomes visible. A short delay in the initial tracking scan does not necessarily mean that the package has stopped moving.
If tracking remains unchanged for an extended period, contact us at service@solqavia.com and include your order number so we can review the shipment.
Customs, Import Duties & Taxes
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or local authorities.
Unless otherwise stated during checkout, applicable import duties and taxes assessed by local authorities are the customer's responsibility.
Customs processing requirements vary by country and may occasionally affect the final delivery timeframe.
Order Changes & Cancellations
If you notice an incorrect shipping address, need to request an order change, or would like to cancel an order, please contact service@solqavia.com within 12 hours of placing your order.
We will make reasonable efforts to accommodate requests received within this period. However, once fulfillment or shipment has begun, we may be unable to change or cancel the order.
Delayed, Lost or Damaged Shipments
If something goes wrong during delivery, please contact our customer support team. We will review the available order and carrier information and work with you toward an appropriate resolution.
Damaged on Arrival
If your order arrives damaged, contact us within 72 hours of delivery. Please provide your order number and clear photos of the item and packaging. After review, we will provide an appropriate replacement, refund, or other suitable solution at no additional cost where the damage is confirmed.
Lost or Significantly Delayed
If tracking has not updated for an extended period or the package appears to be lost, email us with your order number. We will review the shipment and, where appropriate, coordinate with the carrier and arrange a replacement, refund, or other reasonable resolution.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing complete and accurate delivery information at checkout.
If you discover an error shortly after ordering, contact us within the 12-hour modification window. We will make reasonable efforts to update the information before fulfillment begins.
Have a Question About Your Delivery?
If you need help with tracking, a delayed shipment, delivery information, or another shipping-related issue, contact our customer support team and include your order number whenever possible.
service@solqavia.comThoughtfully prepared, clearly communicated, and supported along the way — that's how we approach every Solqavia™ order.