Company Name: Xuzhou Youweijun E-Commerce Co., Ltd.
Email: service@solqavia.com

At Solqavia™, we believe the experience of bringing beautiful products into your home begins long before they arrive at your doorstep.

From careful preparation to secure delivery, every order is handled with attention and care. This Shipping Policy explains how we process, ship, and deliver your Solqavia™ purchases.

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Our Shipping Approach

Solqavia™ is dedicated to creating thoughtfully designed home essentials that bring comfort, function, and beauty into everyday spaces.

To provide customers with a wider selection of products while maintaining responsible inventory practices, some orders may be fulfilled through our trusted production and distribution partners.

This fulfillment method helps us:

✨ Provide thoughtfully designed home products at accessible prices

✨ Reduce unnecessary storage and product waste

✨ Maintain a more efficient and sustainable delivery process

We appreciate your understanding as we carefully prepare each order for its journey to your home.

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1. Order Processing & Shipping Costs

Every Solqavia™ order goes through a preparation process before shipment.

Order Processing Time:

Please allow 2–5 business days for order verification, quality inspection, packaging, and shipment preparation.

Peak Periods:

During holidays, promotional events, or seasonal shopping periods, processing may require additional time due to increased order volume.

Shipping Fee:

Shipping costs are calculated based on your order details and destination. Any applicable shipping charges will be displayed during checkout before payment is completed.

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2. Estimated Delivery Time

Because Solqavia™ products may ship from different fulfillment locations, delivery schedules can vary depending on destination and product availability.

Please note that these timeframes are estimates and may be affected by factors such as carrier delays, weather conditions, customs processing, or local delivery services.

We appreciate your patience while your carefully selected home pieces make their way to you.

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3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

📦 Tracking details may require 1–3 business days to become active after shipment.

📦 Initial tracking updates may appear delayed while your package moves through carrier facilities.

📦 Your order remains in transit even if tracking information has not updated immediately.

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4. International Duties & Taxes

For international shipments, orders may be delivered under terms where customs fees, duties, or local taxes are not included in the purchase price.

Customers are responsible for any charges required by their local customs authority.

Please note:

• Customs regulations vary by country.
• Solqavia™ cannot control customs inspection times.
• Additional fees may apply depending on local import requirements.

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5. Order Changes & Cancellation Requests

We begin preparing orders promptly to ensure efficient delivery.

If you need to update your shipping information or request an order cancellation, please contact us at:

service@solqavia.com

within 12 hours of placing your order.

Once your order has entered fulfillment or shipment processing, we may no longer be able to make changes.

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6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want your Solqavia™ products to arrive safely.

Damaged Items

If your order arrives damaged:

• Please contact us within 72 hours of delivery
• Include photos of the package and product condition
• Our team will review your request and provide an appropriate solution, including replacement options when applicable

Lost Packages

If your tracking information confirms that your package has been lost during transit:

• Contact our support team
• We will work with the shipping carrier to investigate the issue
• Replacement assistance will be provided when appropriate

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Customer Support

For any shipping questions or order assistance, please contact:

Solqavia™ Customer Support
Email: service@solqavia.com

Thank you for choosing Solqavia™.

We are committed to delivering thoughtfully designed home essentials that bring comfort, beauty, and inspiration into your everyday living spaces.